Return & Refund Policy
Refund & Return Policy
We want you to enjoy shopping with Populartoy. If your item arrives damaged or defective, please contact us within 7 days of delivery.
Eligible Returns
We accept returns for:
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Damaged product
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Wrong item delivered
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Major quality issues
Items must be:
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Unused and in original packaging
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Accompanied by proof of purchase
Process
Send us photos/videos of the issue to
📩 support@populartoy.shop
We will provide return instructions or offer a replacement/refund.
Refund Method
Refunds will be issued to your original payment method via PayPal.
Non-Returnable Items
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Final-sale items
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Customized products
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Items damaged by customer misuse